High Levels Of Service, Ethics And Integrity Essay

Ahmed Khan 24 Woodscape Ct, Pekin, Illinois 61554 Phone: 847-668-4001 Email: akhan.usa@outlook.com Results-driven executive with experience in building and leading motivated professional teams dedicated to highest levels of service, ethics and integrity. Strong interpersonal, communications, analytical, negotiation, problem solving and project management. Independent, creative and critical thinker with sound judgment and decision-making authority. Change agent, innovator and pioneer in quality management and performance improvement. Organizational/operating leadership experience in: ï‚ § Incident and Problem Management ï‚ § Team Building and Leadership ï‚ § Budgeting and Cost Reduction/Avoidance ï‚ § Audit and Compliance ï‚ § Compliance and Audit ï‚ § Best Practices ï‚ § Multi-Site Operations ï‚ § KPI’s / Metrics / CSR Scorecards ï‚ § Measure Customer Satisfaction ï‚ § Service and Support Outsourcing PROFESSIONAL EXPERIENCE  § Directed support for 24x7x365 with multi-tiered support L1, L2 and L3. Directed support teams in USA, England, Malaysia, and India.  § Responsible for cost of delivery and customer satisfaction for local and remote customer support. Strong financial and business acumen.  § Developed and monitored success via call center metrics (KPI s). Responsible for operation goals, developing, analyzing, and reporting call center metrics.  § Responsible for overall hiring, policy, planning, strategic direction, staffing, and managing support teams  § Built successful relationshipsShow MoreRelatedThe Industry Environment : Walmart s Competitiveness1616 Words   |  7 Pagesnew entrants, threat of substitute products or services, bargaining power of customers (buyers), bargaining power of suppliers and intensity of competitive rivalry. Here we focus on the five aspects to analysis the environment of retail industry and Walmart s situation in this industry environment. For threat of new entrants, the influence on the retail industry is in the medium level. There are several reasons. First, entry barriers are extremely high in this industry. 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